We get it—sometimes things don’t go as planned. Our goal is to make the return process as simple and stress-free as possible.
How to Start a Return
To begin your return, please reach out to our support team through the Contact Us page within 30 days of receiving your order. To help us assist you promptly, include the following details in your message:
Full name used on the order
Order number
Description of the issue
Clear photos of the item(s)
Your preference: refund or replacement
Important: We are not responsible for errors due to incorrect submissions such as misspellings, wrong images, or other file issues. Please double-check your order before completing checkout.
What Items Are Eligible for Return?
We accept returns for non-sale items within 30 days of delivery, as long as the following conditions are met:
Item is new or gently used
Unwashed, with original tags attached
Accompanied by proof of purchase (receipt or confirmation email)
Return Shipping
If your item arrives damaged or defective, we’ll cover the cost of return shipping.
Return Shipping Cost: $0.00 (for damaged/defective items only)
How to Complete Your Return
Once our team approves your return via email:
Package your item(s): Include a printed copy of your order confirmation email.
Ship the return: Use your local post office or preferred courier. We’ll provide the return address. Please share your tracking number with us.
Get confirmation: Once we receive and inspect your return, we’ll email you with an update on your refund or replacement.
Refunds & Exchanges
Exchanges:
We do not process exchanges for incorrect selections made at checkout. You may cancel your order within 24 hours and place a new one with the correct information.
Cancellations:
Orders can be canceled within 4 hours of purchase. After that, your order may be in production and cannot be changed or canceled.
When Refunds Are Approved
Refunds are available under these conditions:
Items arrive damaged or broken
Received item does not match the design, size, or material ordered
Incorrect item was sent
Item significantly differs from the product description
Non-Returnable Items:
Worn, washed, or altered items
Items with defects not caused by us
Items missing original packaging or tags
Minor issues like loose threads or fixable stitching flaws
Submitting a Refund Request
To request a refund, please email [email protected] and include:
Copy of your shipping label or receipt
Proof of purchase (order confirmation)
Clear photos or videos showing the issue
Any relevant communication screenshots
Our team will review your request and respond within 2–3 business days.
Refund Timeline
Refunds are issued within 2 business days after we receive and inspect your return
You’ll get an email confirmation once it’s processed
Allow 10–15 business days for the refund to appear in your account
If the refund doesn’t show up, please check with your bank or card provider
Additional Notes
The return window is 30 days from the delivery date
Customers are responsible for return shipping costs (unless the item is damaged or defective)
We are not responsible for lost or damaged packages during return transit
Returns that do not meet policy conditions will not be accepted
Always contact our support team before sending your item back
Need Help?
We’re here for you! Reach out via our [Contact Us] page, or email us at [email protected]. You can also call us at +1 (401) 285-6697.
Thank you for choosing Cooler Cards—we’re committed to making your experience a great one.
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